Credit Solutions Specialist – Front-End Contact Centre

Location: Auckland | Type: Full-time (40 hours, Monday -Thursday  10-6.30pm Friday 8-5pm)

We’re looking for a Credit Solutions Specialist to join our Front-End Contact Centre in Auckland. This role puts you right at the heart of helping customers who are experiencing financial difficulty. You’ll be the first point of support, using your empathy, communication skills, and problem-solving mindset to guide customers toward tailored, workable solutions. You’ll help people navigate sensitive situations while maintaining high standards of service, accuracy, and compliance.

If you’re someone who genuinely cares about people and wants a role where your work has real impact, this is a great place to grow.

What You’ll Be Doing

• Handling inbound and outbound contact with customers in arrears
• Working collaboratively with customers to identify and implement practical solutions
• Explaining financial information clearly and respectfully
• Accurately updating customer records and internal systems
• Partnering with internal teams to ensure seamless support for customers
• Balancing customer needs with business requirements while maintaining compliance

What We’re Looking For

• Excellent verbal communication and strong listening skills
• A calm, empathetic approach, even when conversations are tough
• Previous experience in a contact centre, financial services, or a fast-paced customer service environment
• Strong organisational skills and confidence using systems and tools
• A willingness to learn, grow, and contribute positively within a supportive team
• A mindset of continuous learning and openness to development

What You Can Expect

• Real opportunities for internal career progression. Many of our people have moved into leadership or specialised roles
• A hands-on onboarding experience with buddy support and guidance from your team leader
• A culture that values trust, teamwork, and personal development
• Two hybrid work-from-home days each week
• An annual wellbeing allowance and one paid volunteer day per year

Why Join Us?

This is more than handling calls. It’s supporting people through difficult financial moments and helping them get back on track. You’ll build your knowledge, sharpen your communication skills, and be part of a team that genuinely backs your growth.

Apply Now

If this feels like your next step, we’d love to hear from you. All applications will receive a response.

All applicants will be required to complete a Ministry of Justice Check, Credit Check, and Typing Test.
You must have New Zealand Residency, Citizenship, or a minimum 24-month Work Visa for this role. Unfortunately, we are not able to sponsor visas for Credit Solutions Specialist roles.