Customer Experience Specialist – Inbound Contact Centre
Finance Now | 12-Month Fixed Term Contract | Invercargill | $60,200

We’re looking for someone who enjoys talking to people, solving problems, and being part of a tight-knit team starting in January 2026. If that sounds like you, you might be the next Customer Experience Specialist to join our inbound contact centre at Finance Now.

Whether you’ve worked in retail, hospitality, admin, or another customer-facing role, we’d love to hear from you. We’re open to all kinds of backgrounds, what matters most is your attitude, your willingness to learn, and your genuine interest in helping others.

A bit about us
Finance Now is a New Zealand-owned company that’s been helping Kiwis with personal, retail and business finance for over two decades. We're proud of the work we do and the people who make it happen. When you join us, you’re joining a supportive, down-to-earth team that values collaboration, growth, and great service. We’re proud of the work we do and have recently won the Financial Services Support category at the CRM Contact Centre Awards as well as finalists at this year's Best Places to Work awards.

What the role involves
This is a phone-based role in our inbound contact centre, where you’ll be:

• Speaking with customers and answering their questions
• Guiding people through finance solutions in a clear, helpful way
• Working closely with your team to make sure things run smoothly
• Following compliance processes and keeping accurate records

You’ll be part of a busy environment, but you won’t be doing it alone, we’ve got your back with full training, supportive leaders, and collaborative team culture.

Who we’re looking for
You don’t need experience in finance to apply, we’ll teach you what you need to know. What we’re really looking for is:

• Someone who’s confident talking to people and enjoys finding solutions
• A strong communicator who can stay calm and friendly under pressure
• An interest in learning about the finance industry and growing your career
• Someone who’s organised, reliable, and enjoys being part of a team

Why Finance Now?

We’re not just a finance company, we’re a people company. We celebrate success, support each other through challenges, and genuinely care about the customers we serve. If you want to work in a place where your contribution matters and your development is supported, you’ll feel right at home here.

• Fun team culture with plenty of support and encouragement
• 2 hybrid workdays for effective work/life balance
• Set roster with only one weekend day
• Ongoing training and development to grow your career in finance
• A stable, long-standing Kiwi company you can be proud to work for
• Annual wellbeing allowance and one paid volunteer day per year

Hear from the team

“You’ll play a crucial role in helping people explore life-changing financial solutions. It’s a chance to really grow your customer service and financial knowledge while making a meaningful impact.”
– Customer Experience Manager

Apply Now

If you are ready to take the next step in your career and want to do it with a company that is committed to your development – we’d love to hear from you.

All applicants will be required to complete a Ministry of Justice Check, Credit Check, and Typing Test.

You must have New Zealand Residency, Citizenship, or a minimum 24-month Work Visa for this role. Unfortunately, we are not able to sponsor visas for Customer Experience Specialist roles.