Finance Now

Here at Finance Now we provide a progressive and inclusive environment that demonstrates positive teamwork, embraces diversity, and prioritises your personal development. We are a company that put people first, providing a supportive environment where people can grow and achieve their goals.

Our culture is fundamental to how we operate and is built on Kiwi-owned and operated values. Today, we are one of the leading financial services companies providing consumer finance, credit cards, motor vehicle lending and corporate finance solutions. We pride ourselves on our customer centric approach and people first environment demonstrated by the long tenure of our teams. This is down to the opportunities we provide for progression along with our focus on wellbeing, culture, and work-life balance.

We have an exciting opportunity for a Credit Solutions Specialist to join the Finance Now team in Auckland (Full time – 40 hours Monday to Friday)

The Credit Solutions division is a core part of our business and is divided into two teams, front-end contact centre and portfolio support. This position requires flexibility and will include managing sensitive customer communication, resolving arrears, and above all else providing excellent customer service.

If you are currently working for a financial services provider or within an administration and/or customer service role in a fast paced environment then we would love to hear from you.

We sat down with our Credit Solutions Manager who let us know the following about the role –

What are the daily responsibilities this person will complete?

“You’ll play a crucial role in empathetically guiding individuals to understand and manage their financial obligations, using your skills in communication and problem-solving to help them navigate challenging situations. It is a great opportunity to enhance your own professional abilities in customer service and financial management.”

Can you tell us more about the Credit Solutions Team and the Culture?

“Our team culture is cohesive, highly supportive with a flat structure which is something I love about Finance Now. We have scored highly on staff engagement and the average tenure in our team is 6 years. We pride ourselves on our training and development.”

What will the onboarding look like within your team?

“We know how important the first few months are for new starters and we believe having a hands-on practical approach is essential. New starters are buddy-ed up with a team leader and will be shown the ropes, taken through our systems, and will be provided with plenty of support. We ensure we have set someone up for success.”

Why do people love working at Finance Now?

“We have built a team who truly enjoy working together and helping kiwis along the way. Growth is important to us, we want our team to grow whether it is professionally or personally, and we have seen amazing credit solutions specialists move into leadership roles. We care about wellbeing and provide two Hybrid Work-From-Home days along with an annual wellbeing allowance. We also offer one volunteer day per annum to contribute to an organisation supported by Finance Now.”

Apply Now

If this sounds like the right career move for you, we would love to hear from you. Please apply within and we look forward to reviewing your application. We commit to responding to all applicants.

We will require all applicants to complete a Ministry of Justice Check, Credit Check and Typing Test as this is a financial services role. Our recruitment partner will be able to explain more about this process with you.

We require all applicants to have a minimum of 24-month Work Visa, Residency, or Citizenship for this position as we are unable to sponsor visas for Credit Solutions Specialist roles.