Credit Solutions Specialist – Front-End Contact Centre

Location: Auckland | Type: Full-time (40 hours, Monday to Friday)

Join a company that puts people first—our customers and our team.

At Finance Now, we’re proud to be Kiwi-owned and operated, delivering financial solutions that help everyday New Zealanders get ahead—whether it’s through personal loans, credit cards, vehicle finance, or business lending.

Our values-driven culture is built on teamwork, integrity, and genuine care. We prioritise employee wellbeing, career growth, and a positive work-life balance, reflected in our high staff engagement and long average tenure across the business.

About the Role

We’re looking for a Credit Solutions Specialist to join our Front-End Contact Centre team in Auckland.

This is a key customer-facing role where you’ll be the first point of contact for Finance Now customers who may be experiencing financial difficulty. You'll use empathy, great communication, and problem-solving skills to resolve arrears and guide customers toward practical solutions—while delivering outstanding service every step of the way.

What You’ll Be Doing

• Handling inbound and outbound calls to support customers in arrears
• Providing tailored solutions that align with both customer needs and business requirements
• Explaining financial information clearly and respectfully
• Updating customer records and using internal systems accurately
• Collaborating with internal teams to ensure seamless support for customers

What We’re Looking For

• Strong communication and listening skills
• A calm, empathetic approach to tough conversations
• Previous experience in a contact centre, financial services, or fast-paced customer service environment
• A willingness to learn and grow within a supportive team
• Confidence in using systems and managing time effectively

Hear From the Team

“You’ll play a crucial role in helping people through sensitive financial situations. It’s a chance to really grow your customer service and financial knowledge while making a meaningful impact.”
– Credit Solutions Manager

What you can expect

• A hands-on, practical onboarding experience with buddy support and team leader guidance
• A culture that values trust, teamwork, and personal development
• Ongoing training and internal growth opportunities—many of our team members have moved into leadership roles
• Two hybrid work-from-home days each week
• Annual wellbeing allowance and one paid volunteer day per year

Why Finance Now?

We’re not just a finance company—we’re a people company. We celebrate success, support each other through challenges, and genuinely care about the customers we serve. If you want to work in a place where your contribution matters and your development is supported, you’ll feel right at home here.

Apply Now

If this sounds like your next career step, we’d love to hear from you. Apply today— all applications will receive a response.

All applicants will be required to complete a Ministry of Justice Check, Credit Check, and Typing Test.
You must have New Zealand Residency, Citizenship, or a minimum 24-month Work Visa for this role. Unfortunately, we are not able to sponsor visas for Credit Solutions Specialist roles.